Frequently Asked Questions

Welcome to the FAQ page of the Topical Resources Educational Publishers website. We’ve tried to anticipate any queries that you might have. If you can’t find the answer to your query here, please  contact us via our contact page and we will do our best to help you out.

FAQ

We recommend Adobe Acrobat Reader 6 or above. Adobe Acrobat Reader can be downloaded free from the Adobe site here.
Placing a school order couldn’t be easier. After you have applied for a school account one of our staff will email your school office with your account details. Then all you need to do is log in as your school and select the products you wish to purchase in the normal manner using the shopping cart. Finally, select the ‘School Order’ option during checkout and add your official School Order Number.
To register for a secure school account (UK Schools only) please click on 'School Account Application', fill in the form and send it to us. We will set up the account and email your school office with an access password.
To place an order on this website, click on the products you wish to purchase and add them to your basket. When you have finished shopping, click on the basket and follow the links through to ‘Buy Securely Now’. Once your purchase is completed, you will be directed to a page where you can download your PDFs. We promise not to disclose your details to any other person or organisation.
You may pay using any major credit card. UK schools are given the option to be invoiced.
Having a customer account makes it much easier for us to help you if you have a query, makes it much quicker for you to order additional products and is a safe place for you to store all your downloads in case they go missing from your computer. We promise not to disclose your details to any other person or organisation.
You can see free sample pages on our website. Click on any book cover to reveal full details and the link to the sample pages.
Downloadable Books: Downloadable electronic books are considered to be services under UK Regulations, rather than goods for the purposes of the Regulations. Our electronic books and supply of service will be available to you on purchase. On purchase of our downloadable products, the performance of our Contract has commenced and you agree there will be no right to cancel or receive a refund on your order.
Our downloads are supplied as pdf files compatible with any computer running adobe reader so you can print easily from them and also display pages on your Interactive Whiteboard.
When you have finished your purchase two things will happen. A link will appear on your screen and an email will be sent containing the same links. Use these links to download your books. WE STRONGLY ADVISE ALL CUSTOMERS TO STORE THEIR DOWNLOADS IN A SAFE PLACE. If you set up an account your links will be found here also.
Please tell us! We do proof read our books very carefully, but sometimes mistakes creep through to the final versions. When alerted to a mistake we immediately correct the mistake. We send the person who pointed out the mistake a revised copy.
As stated on our homepage, unfortunately we no longer sell or supply physical books of CDs. All of the books listed on our site are PDF downloads, which you can access as soon as you make your purchase. PDFs can be viewed on any device or printed out as and when required.